Petaling Jaya, Malaysia | Posted on 30/04/2026

We are hiring a Customer Success Specialist (Non-Voice – Mandarin Support) to join a growing customer support team based in Petaling Jaya, Malaysia . This role focuses exclusively on email and live chat support , delivering high‑quality customer service while ensuring accuracy, efficiency, and customer satisfaction.

Key Responsibilities

• Handle customer inquiries via email and live chat in a professional manner
• Provide accurate information on products, services, and policies
• Resolve customer issues and, when necessary, escalates complex cases
• Maintain detailed and accurate records of all customer interactions
• Deliver consistent, high‑quality written communication
• Meet performance targets and adhere to shift schedules
• Maintain a positive, customer‑focused approach in all interactions

Requirements

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