Arlington, Virginia
Secret
On-site only
Administrative Services/Customer Support

**Overview**

GovCIO is looking for a Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Arlington, VA.

**Responsibilities**

Serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
•  Supports Microsoft Windows environments.
•  Repairs/replaces system peripherals, including printers and scanners.
•  Maintains configuration management data and documentation.
•  Creates, updates, and tracks service call requests within service ticke...