Description
:The Customer Support Advisor will support internal and external customers using Caterpillar’s digital connectivity solutions. From onboarding and system setup through to renewals and upgrades, you will ensure customers gain maximum value from their technology solutions, while delivering accurate internal technology reporting.
This is a fantastic opportunity for someone with strong customer service skills and an interest in technology to develop their career in a fast-paced, evolving environment.
Key Responsibilities:
Provide end-to-end customer support for the onboarding and configuration of connectivity products and digital services
Administer customer agreements, registrations, and system updates across multiple digital platforms
Manage customer enquiries covering product pricing, installations, subscriptions, and renewals
Collaborate with internal stakeholders to support an...