Honeycomb is delighted to partner with a respected and long-established banking organisation in Northern Ireland to hire a Customer Support Advisor on a 4-6 month temporary contract, based in Dunmurry. This is a fantastic opportunity to join a trusted institution known for delivering exceptional service and supporting customers across Northern Ireland with empathy, expertise, and care.

The Role

As a key member of the Customer Support Team, you will support customers through telephone-based conversations, helping them understand their financial circumstances, offering clear guidance, and putting the right solutions in place.

Key Responsibilities

• Proactively contacting customers by phone, in writing, and occasionally face-to-face to discuss financial solutions.
• Identifying customers who may be experiencing financial difficulty or vulnerable circumstances and providing tailored advice.
• Ensuring al...