Join HGS as a Customer Support Agent during World Cup 2026. If you're passionate about football or seeking a summer opportunity, we want you on our team!
HGS is actively hiring enthusiastic customer service representatives for full and part-time positions. You'll engage with customers through inbound calls and chat, providing solutions and recommendations based on their needs. Experience the thrill of extraordinary customer interactions while assisting with troubleshooting and issues.
Key Responsibilities:
• Communicate effectively with customers via calls and chat
• Identify customer needs through active listening
• Own problem resolution with a consultative approach
• Research products and solutions using multiple systems
• Document all customer interactions and outcomes
Requirements:
• At least 18 years old
• Reside and work in Waterloo, Ontario
• Available between 6 AM and 10 PM EST
• Strong English communication skills
• Computer savvy with m...