Customer Support Consultant (Cantonese and Korean Speaking)

Temporary Job

Korean,Chinese

ABOUT THE JOB

• Respond to customer enquiries in Cantonese, Korean, and English, ensuring clear and professional communication.
• Process and validate client requests, ensuring compliance with company policies and agreed terms.
• Maintain and update client records to ensure data accuracy and completeness.
• Support issue resolution and troubleshooting for platform users, including guidance on platform navigation and functionality.
• Handle client queries related to account access, payments, and project submissions.
• Collaborate with internal teams to ensure timely and accurate responses to client needs.
• Provide support and guidance to internal and external stakeholders through email, chat, and calls.
• Identify opportunities for process improvements and contribute to enhancing workflows.
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