opportunities within a growing business

The Role

A Customer Support Coordinator will support customers throughout their journey, ensuring requests are managed efficiently and delivering a high standard of service at every stage. The coordinator works closely with customers, suppliers and internal teams to coordinate activities, resolve issues and help ensure projects are delivered successfully.

Key Responsibilities

• Act as the primary point of contact for customer enquiries
• Manage customer requests and projects from initiation through to completion
• Coordinate with internal departments and external stakeholders to ensure timely delivery
• Monitor service levels and proactively manage customer expectations
• Investigate and resolve customer queries and escalations
• Support contract administration, renewals and new business activities
• Maintain accurate records and update internal systems ...