Job Description
The Customer Support Engineer provides first-line technical support for CRFS products, championing global customers and channel partners. This role blends hands-on engineering problem-solving, proactive customer engagement, and cross-functional collaboration to deliver timely, high-quality technical assistance for mission-critical RF spectrum monitoring systems.
Acting as a pivotal interface between our external users and internal engineering and product teams, this position ensures customer issues, technical feedback, and feature requests are accurately captured, analyzed, and progressed.
Key Responsibilities
Customer Support & Issue Resolution
Primary Contact: Serve as the first-line technical point of contact for global customers and partners via the support ticketing system.
System Triage: Deliver comprehensive support across the RFeye product ecosystem, including hardware...