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🥝 Customer Support Engineering

RGBSI | Troy, United States | Posted June 19, 2026

Customer Support Engineering

Job Description


Responsibilities:

  • Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued

  • Ability to present status of issue resolution to plant management team

  • Key interface with Quality (at Ford and Supplier).

  • Knowledge of supplier's manufacturing process.

  • Facilitator for visits from supplier's corporate office.

  • Empowered to deploy resources by and from corporate office.

  • Understands whether supplier is design responsible.

  • Understands what parts are directed tier with Multi Party Agreements or Bailment Agreements in place.

  • Knowledge of Specifications / SCs / CCs.

  • Provides daily support and ability to cover multiple shifts.

  • Participates with Incoming Quality and PVT during investigation of emerging quality concerns

  • Follow up daily to ensure the defective parts that were returned to the supplier plant have been...

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