As a pioneering global technology firm and market leader, VoucherCart is revolutionising the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention.
As a Customer Support Specialist, you love helping people and ensure customer queries are addressed promptly and efficiently. You will provide instant chat and telephone support and conduct screen‑share calls to understand, assist with, and resolve any specific issues or challenges.
You will create screen recordings and documentation of key functions of the VoucherCart SaaS platform (explainers and guides) and work with marketing and video production to maintain a structured help forum and Academy suite of videos and help files. Your analytical, problem‑solving mindset will help specify new features and improve existing ones based on identified customer needs.