Overview: We are seeking a dedicated Call Center Team Agent to handle service requests from airlines and customers through calls, emails, and our customer portal. The role involves working 12-hour rotating shifts to support our 24/7 contact center, providing technical, material, logistics, and diagnostic services in the aviation industry.

This is a 24-month contract with the potential for permanent employment based on performance.

Key Responsibilities:

Monitor and respond promptly to incoming calls, emails, customer portal submissions, and call‑back requests.

Create, update, and manage service requests in the case management system with accuracy.

Evaluate and prioritize cases based on urgency and impact.

Dispatch service requests to appropriate specialists and notify internal stakeholders in a timely manner.

Coordinate with relevant teams for AOG (Aircraft on Ground) ...