Employment Type
Full-Time
Shift
24/7 Rotational Shift (5 working days, 2 days off)
Job Overview
We are seeking a Customer Support Executive to support customers using a leading fintech payment platform. The role involves handling customer inquiries, resolving issues, and providing excellent service through multiple communication channels.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Assist customers with payment-related issues and account inquiries.
- Investigate and resolve customer complaints efficiently.
- Maintain high levels of customer satisfaction.
- Escalate complex issues to relevant departments when necessary.
- Ensure compliance with company policies and procedures.
- Accurately document customer interactions.
Requirements