1. Customer Handling: 

•       Respond promptly to customer inquiries via phone, email, chat, and social media.
  
•        Provide accurate, valid, and complete information by using the right methods/tools.
  
•       Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.                    
  

2. Problem Resolution:

•        Identify and assess customers’ needs to achieve satisfaction.
  
•        Diagnose and troubleshoot technical issues and provide solutions.
  
•        Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
  

3. ...