At Skills Development Academy, we're dedicated to transforming lives through education and training. As we expand our network of training centers, we're looking for passionate and dedicated individuals to join our customer service team. If you're looking for a rewarding career where you can make a real difference, and you thrive in a dynamic and growing environment, Skills Development Academy is the place for you. Join us and be a part of our mission to empower individuals with the skills and knowledge they need to succeed. Job Responsibilities: Provide support for learners and companies through telephone, emails and walk-ins
Ensure learners' satisfaction by providing quality customer service experience
Manage and resolve learners' complaints and feedback on their service and training experience
Analyse learners' data to develop insights and identify new improvement initiatives
Assist in daily operational tasks or any other tasks that may be assigned by the management.
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