Position Summary

This role supports Access's customer support operations while providing structured learning and hands‑on industry exposure for interns and K-Youth participants. Participants will develop foundational skills in customer service, technical support and professional workplace practices within a global software organization.

Key Accountabilities and Responsibilities

• Assist in handling customer support requests and service tickets
• Log, track, and document customer issues accurately
• Support triage of cases with guidance from Technical Engineers
• Escalate issues appropriately to senior team members
• Collaborate with internal teams to ensure service continuity
• Contribute to knowledge base documentation using KCS methodology
• Participate in continuous improvement initiatives

Skills to be Developed

• Customer service & service delivery fundamentals
• Technical t...