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🥝 Customer Support Officer (Fintech / Financial Services) - Dayshift / Onsite
Twoconnect | Ortigas Center, Philippines | Posted June 10, 2026
Job Description
- Serve as the first point of contact for customers across phone, email, and ticket-based support channels.
- Handle a high volume of inbound customer enquiries while maintaining a professional, customer-focused approach.
- Respond to customer enquiries relating to account information, product enquiries, warranty requests, contract queries, payments, billing matters, and general account support.
- Deliver accurate, timely, and consistent responses in accordance with company policies, procedures, and service standards.
- Resolve Tier 1 customer enquiries using established frameworks, knowledge bases, and internal processes.
- Escalate complex or unresolved issues to the appropriate internal team while ensuring a smooth customer experience.
- Maintain a strong focus on first-contact resolution and customer satisfaction.
- Manage customer communications and support activities through Zendesk and other internal systems.
- Update and mai...