Customer Support Operations Manager, Voice & High-Value Programs

Location: Tampa, FL – Hybrid (3 days onsite)

Duration: 6+ Months Contract-to-Hire (CTH)







Description
As the Customer Support Operations Manager – Voice & High-Value Programs, you will lead one of the key operational verticals within the Customer Service function at a fast-growing FinTech / Crypto startup. You will serve as the primary point of contact between the company and its outsourced support partners for a strategic, client-facing line of business.

Your top priority will be to ensure exceptional service delivery while maintaining operational excellence, high performance, and adherence to the company's quality standards.

You will bring a strong understanding of customer support service models and the ability to drive results through a combination of techn...