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🥝 Customer Support Ops Manager
Bash | Cape Town, South Africa | Posted June 26, 2026
Job Description
WHAT YOU’LL DO
Own the day-to-day support operation and keep things running smoothlyManage ticket volumes, backlog, and SLA performanceReview quality and coach agents to improveTrack contact drivers and share actionable insightsMaintain and improve SOPs, FAQs, and basic CRM setup (Freshdesk)Identify and implement improvements to make the operation more efficient WHO YOU ARE:
This job is for you if you have:
4–7 years experience in customer support2+ years in a Team Lead or other leadership roleStrong Freshdesk / CRM familiarityStrong written communicationExperience building or stabilising support functions Skills you already have:
Well spoken and can communicate clearly & concisely Solution FinderResourceful - Enj...