Major Purpose
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.) Mettova Employees - This is not your complete job description. Please contact your manager to get your complete job description.

Major Duties
" Provide advanced product/service information and respond to complex customer questions about the product/service.
" Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
" Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
" Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of ...