We are seeking a dedicated and highly organised Community & Support Specialist to serve as the primary point of contact for our users. In the fast-moving world of Web3 and digital assets, our community needs support that is accurate, fast, and highly secure. This is a role for someone who prides themselves on being reliable, clear‑headed, and comfortable operating within the next generation of the digital economy.
Daily Support Operations: Manage and resolve user inquiries via email, chat, and community channels (Discord/Telegram) with speed and accuracy.
Technical Troubleshooting: Assist users with navigating our platform, including issues related to digital asset management and decentralized tool integrations .
Security Advocacy: Actively monitor for scams and phishing attempts, ensuring our community remains a safe env...