About the role

We are looking for a proactive and customer-focused Customer Support Agent to join our VBET Brazil team. In this role, you will support users of our online betting and casino platform by providing professional, fast and accurate assistance across live chat, email and phone channels.

You will be the first point of contact for our players — helping them resolve questions, troubleshoot issues, and ensuring an exceptional customer experience. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Respond to customer inquiries via chat and email, delivering clear, accurate and empathetic communication
• Assist users with account access, payments, technical issues, game-related questions and other services
• Follow internal processes, compliance rules and responsible gaming guidelines
• Manage each case efficiently, maintaining high quality and ...