Description
:
At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.
Primary Responsibilities
Converses with customer regarding inquiries by phone Researches inquiries and gathers documentation necessary for research and responseDrafts and edits responses to customer inquiriesGathers supporting documentation to be submitted to the customerNotates loans with attorney representation or requests to Cease and Desist communicationsEnsures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practicesThis position requires the tracking of time and is eligible for ov...