Enhance customer satisfaction as a Customer Support Specialist with Spellbook. Use your communication and problem-solving skills to support our valued customers around the clock.

In this role, you will engage with customers, resolving their inquiries and technical issues quickly. Strong candidates will have a minimum of two years in support roles and a knack for training individuals and groups. You will be instrumental in empowering lawyers to utilize technology effectively, contributing to their daily workflows.

Key Responsibilities:
• Respond to support tickets and live customer chats
• Schedule 1:1 calls for troubleshooting and training
• Collaborate with Engineering for complex issue resolution
• Identify trends in customer feedback for product improvements
• Conduct Zoom training sessions for customers

Requirements:
• 2+ years in technical support or customer roles
• Experience in facilitating trainin...