Job Title and Summary
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Customer Support Specialist
– Supports our airline partner onsite at their office location. In this role, the Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.
Position Type and Hours
Full‑time, evening position (3 pm–1 am). Flexible schedule required, including holidays and weekends;
may be needed.
Essential Functions
Serve as API’s on‑site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well‑informed, accurate and professionally executed.
Follow‑up on ...