Position: Customer Support Specialist / Call Center Specialist
Location: Washington, DC (Hybrid – 3 Days Onsite / 2 Days Remote)
Duration: 12-Month Contract with Possible Extension
Pay Rate: $33.00/Hour on W2
Position Overview
The Ombudsman Specialist manages highly sensitive and potentially volatile escalated communications on behalf of Senior Leadership. This role is responsible for resolving complex, high-profile member complaints and external cases while ensuring responses align with the Association's policies, goals, and brand. The position requires sound judgment, professionalism, independence, and the ability to manage high-visibility situations effectively
Key Responsibilities