Applicants must be based in Cape Town and within a reasonable commuting distance of the Southern Suburbs.
Provides first-line support to Crisis24 clients in a timely and efficient manner. Provides information, guidance, and navigation of Crisis24's client-facing systems and apps. Troubleshoots issues using available tools, including Crisis24 applications and direct database access. Resolves or escalates issues internally by approved escalation processes to the appropriate group. Recognizes patterns and common issues and shares them with the team to enhance training and knowledge. Documents efforts and resolutions in Crisis24's ticketing system. Protects client confidentiality and Personally Identifiable Information (PII) adhering to applicable information security procedures and policies. Required to work shifts in a 24/7/365 environment with shifts allocated at the company's discretion. The core shifts are ...