We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with reporting and data entry.
Essential Job Functions
- Customer Support:
- Respond promptly to customer inquiries via the helpdesk system.
- Provide information and support to customers regarding Taster Validation Schemes.
- Ensure excellent customer satisfaction through effective communication and issue resolution.
- Systems Support:
- Handle systems-related requests and issues related to our browser-based system.
- Troubleshoot and resolve technical problems efficiently.
- Collaborate with the IT team to escalate and resolve complex issues.
- Scheme Assistance: