Customer Support Specialist

St. Louis, MO

Remote + Occasional Travel to Office for Meetings

$23/hr. + Benefits

Product Generalist supporting client’s Climate LLC division, is responsible for providing best-in-class product support for users in North America via phone, email and live chat to end-users.

Principal Duties and Responsibilities

• Field inbound communications from North American farmers, Climate dealers, and Climate field sales teams on product support related issues. These calls will include support requests for FieldView setup, installation, in-field operation, and troubleshooting of in-field breakdowns.
• Timely respond to all inquiries and call-back requests
• Track all customer interactions in Salesforce
• Troubleshoot technical issues to establish the root cause of problems and es...