Customer Support Specialist
Waterford, NY (http://maps.google.com/maps?q=428+Hudson+River+RD+Waterford+NY+USA+12188)





Description

The Customer Support Specialist is a key member of our Inside Sales team. This role owns the customer experience from inquiry through order fulfillment by supporting B2B customers including distributors, rep firms, installers, and end customers with accurate order processing, product guidance, and problem resolution. This is a professional, office-based role (not a call center) with clear opportunities to grow into senior positions within Customer Service, Inside Sales, or Sales Operations.

Job Duties*:

+ Serve as the first point of contact for customer inquiries and route complex issues to the appropriate internal partners as needed.

+ Accurately process customer transactions including orders, quotes, and returns within our ERP/CRM systems.

+ Document all customer interaction...