Cengage Group is seeking a Supervisor, Customer Support based in Los Angeles, California. This pivotal role involves leading and developing a team of Support Representatives to deliver exceptional customer service. The supervisor will ensure adherence to rigorous quality standards through coaching and performance management.

The ideal candidate will have a minimum of 5 years in customer service and experience managing remote teams. This position includes participation in the company’s incentive bonus program, with a target of 10% annual bonus.