We pride ourselves on our people, who are literally world‑class. The Parliamentary Service supports New Zealand’s democracy, and the IST team, made up of experienced specialists, delivers that support. The IST Customer Service team provides high‑quality support and service to parliamentary customers, managing technology incidents and requests through phone, email, in‑person and self‑service channels, and championing a strong customer‑service culture.
Our Customer Technical Engineers support parliamentary staff and customers, including Members of Parliament, Ministers and other agencies. This hands‑on technical role involves providing advanced support across desktop and mobile environments, troubleshooting, device provisioning, hardware and software support, and maintaining standardised technology platforms. You will act as an escalation point for complex issues and contribute to process improvement.