🌿 Back to all jobs
🥝 CX Digital Manager
Concentrix Corporation | abu dhabi, United-Arab-Emirates | Posted June 01, 2026
Job Description
Digital Strategy & Transformation - Analyze current digital usage patterns and identify opportunities for enhanced digital adoption across all customer and operational touchpoints.
- Develop comprehensive proposals for digital change initiatives, including detailed business cases with clear ROI impact projections.
- Lead digital transformation projects from conception through implementation, ensuring alignment with organizational strategy.
- Drive the adoption of automation tools, AI‑driven analytics, and process optimization technologies to improve scalability and reduce manual dependencies.
- Champion digital‑first behaviors across the organization, working with management to embed digital capabilities within existing operations.
Operations Management & Process Excellence - Design and organize seamless user experiences across multiple channels and customer touchpoints.
- Implement robust governance models, risk c...