Te Whiwhinga mahi | The Opportunity
This is a role for someone who wants to be close to Contact customers’ real experiences, bringing insight into the moments that matter and helping teams improve them.
In this role, you will:
Drive customer research and insight work that supports better journeys and experiences, drawing on research, behavioural data, feedback and journey insights
Translate insights into clear priorities and practical recommendations that improve experiences and create consistent brand moments
Partner closely with customer experience and product teams in an agile squad environment, bringing evidence into decisions
Contribute to ongoing brand and customer experience tracking, sharing what’s happening in-market and what it means