A global BPO company in Taguig is looking for a Senior Business Analyst to drive customer service transformation and digital initiatives. The ideal candidate will have 5–7 years of experience in the Customer Service or CX domain, a Bachelor's degree in a related field, and strong communication skills. This full-time role requires hands-on experience with ServiceNow and Genesys AI solutions, and mandates onsite work at the BGC office, providing a salary range of Php 70,000 - Php 100,000.
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