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🥝 Cyber Security Engineer
MC1 - Noon Dalton Philippines Inc | cebu city, Philippines | Posted June 01, 2026
Job Description
- Provide First and Second-Level Technical Support: Assist MSP partners and end customers with both basic and advanced network security issues.
- Troubleshoot and Resolve Issues: Address complex issues related to cloud-based and endpoint security products (macOS, Windows, iOS, Android).
- Respond to Support Requests: Manage support tickets, phone calls, Slack messages, and remote sessions.
- Document Support Actions: Capture detailed issue information in the ticketing system and maintain comprehensive documentation of support actions and resolutions.
- Identify and Escalate Issues: Identify and escalate complex issues to L3 support or appropriate teams.
- Develop Knowledge Base Articles: Contribute to the development and updating of knowledge base articles and training materials.
- Stay Current on Cybersecurity: Stay informed about the latest cybersecurity threats and best practices.
- Track and Report KPIs: Monitor and report o...