Join DHL Global Forwarding as D2M Customer Relation Specialist

Location: Auckland, New Zealand

Reporting Lines:

• Directly report: Import Operations Supervisor
• Dotted line report: Import Manager

About The Role

An exciting opportunity has become available for an Import D2M Customer Relations Specialist to join our DHL Global Forwarding team in New Zealand. This role is critical in delivering an exceptional customer experience by acting as the primary contact for allocated import customers and ensuring their shipments move smoothly from origin to destination.

You will work closely with overseas stations, local operations, and internal stakeholders to proactively manage customer enquiries, resolve issues, and support accurate and timely billing.

Key Responsibilities

• Managing customer enquiries, including track & trace, shipment status, and general support
• Handling customer compl...