Job Title : D365 Customer Engagement - Applications Specialist

Department : Information Technology

Reporting to : Manager, Business Applications

Location : Mississauga Office

Employment Type : Full-Time, Permanent

Vacancy Status : This position is vacant.

Position Overview The D365 CE Applications Specialist is responsible for designing, configuring, developing, and supporting Microsoft Dynamics 365 Customer Engagement solutions to enhance business functionality across Sales, Customer Service, and Marketing, while maintaining strong alignment with business objectives. This role serves as Greenfield's primary technical resource and subject‑matter expert for the CE platform, owning end‑to‑end technical delivery, administration, and ongoing evolution of the CE environment. This role combines hands‑on development with platform ownership and solution leadership; depth in all areas is not required, but strong capability in most is expecte...