Mercier Consultancy MD is seeking dedicated Danish-Speaking Customer Experts to join our team supporting a prestigious international airline in Greece. This exciting role offers the chance to provide outstanding assistance to Danish-speaking customers, ensuring smooth travel experiences and excellent service quality.

Key Responsibilities

• Respond promptly and courteously to inquiries from Danish-speaking customers regarding flight bookings, schedules, baggage policies, and other airline services via phone, email, and chat.
• Assist customers in managing reservations, addressing travel issues, and resolving complaints effectively.
• Maintain accurate and detailed records of customer interactions using CRM software.
• Collaborate with internal airline departments to resolve complex issues and enhance customer satisfaction.
• Stay informed about airline policies, promotions, and travel regulations to provide accurate information.
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