Job Title: Data Analyst – Core Business

Department: FSP – Core Business

Reports To: Business Administrations Manager

Location: Durban

Employment Type: Full-time

ROLE PURPOSE

The Data Analyst is responsible for collecting, analysing, interpreting, visualising, and reporting data that supports key decision-making across Icebolethu Funerals’ business units – including funeral insurance, funeral services, burial services, claims, transport, mortuary, catering, tombstones, sales, and complaints.

The role ensures the organisation uses accurate, meaningful, and timely data to improve service delivery, drive operational efficiency, enhance customer satisfaction, reduce risk, and support regulatory compliance (FSCA, TCF, POPIA).

KEY RESPONSIBILITIES

Data Collection & Management

• Collect, clean, and validate data from multiple sources (CRM, funeral system, claims system, finance systems, complaints r...