We are looking for an experienced Team Leader to oversee a high-performing operations team supporting a data privacy and personal information removal service. This role is responsible for managing daily team performance, ensuring strict compliance with security and privacy protocols, handling escalations, and driving operational excellence in a fast-paced, playbook-driven environment.

The ideal candidate has strong BPO leadership experience, thrives under pressure, and is comfortable managing teams handling sensitive personal data within highly controlled environments.

KEY RESPONSIBILITIES:

• Lead and manage a team to meet productivity and accuracy targets
• Monitor all four operational playbooks. This includes ambiguous search results, broker playbook card mismatches, CAPTCHA failures, expired verification emails, phone verification coordination with US Operations, broker rejections, suspicious emails, and PII exposure events.
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