As a member of the respondents, you will be part of the team responsible for the global operational support of Zenlayer Data Center located at Downtown L.A and other globally Data Centers. Your primary responsibility is to monitor a smooth process during shift and standby to resolve issue that may continue arise. You will also be working closely with all levels of the Support Team and is expected to operate, excel, maintain and monitor operating systems of the data center whenever and whatever support service for the enterprise systems, which 24x7 availability coverage including holiday, off hours (i.e., graveyard shift), weekend and vacation when deemed necessary.

• Complete hardware support work order and all scheduled data center MACs (Moves/Adds/Changes), including device labeling, power, and network connectivity, certification, troubleshooting, and break-fix.
• Maintain a safe and secure operati...