Elevate customer experiences as a Data Integration Journey Lead with Qlik in Ottawa, ON. This hybrid role focuses on optimizing customer journeys through analytics and signal-driven strategies.
In this pivotal role, you will define and enhance end-to-end customer journeys aligned with Qlik's strategic goals. Your responsibilities include analyzing customer behavior, identifying Moments of Truth, and developing scalable, data-driven experiences that foster adoption and retention. You will collaborate with cross-functional teams to turn insights into actionable journeys that drive growth.
Key Responsibilities:
• Define key customer journey milestones across SaaS platform
• Identify critical signals for customer engagement and risk
• Track and analyze customer progression for improvement
• Partner with teams to execute effective journey strategies
• Continuously optimize journeys based on insights and feedback
Requirements:
• 7+ years in digital experience or cu...