About the Role
The Product Maintenance team is responsible for handling products and customers data for both books and journals. The role of the Data OPS Associate is to work as an integral leader of the Customer Support and Order to Cash department by providing outstanding customer experience to our internal and external customers. Internal stakeholders involve Suppliers, Journal Managers, Publishers, Distribution Controllers, Logistics, and Books Order Fulfillment team
Responsibilities
Maintain product and customer accounts for books and journals in relevant systems such as Delta, Oracle, and OSvC.
Ensure all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
Adhering to Business/Process requirements as per SOP/Training Mo...