Overview

New Look Weymouth, England, United Kingdom. We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

New Look is operating a modern Enterprise Data Platform stack — including a Databricks-based lakehouse architecture, Amperity for Customer Data Platform (CDP) enrichment, Power BI for enterprise analytics with InfoRiver writeback extension and SAP Business Objects for self-service reporting.

Responsibilities

• Lead the Data Platform Service Management function, including co-ordinating on-call across the service and engineering teams.
• Define and monitor SLAs, KPIs, and service metrics.
• Oversee incident, problem, and change management processes.
• Manage platform upgra...