Position Title: Workforce Services Sr Analyst

Work Setup: Return to Office

Overall Purpose: Acts as a liaison between all WFM towers and stakeholders (Operations and clients).

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE.

Responsibilities

• Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
• Develop and ensure integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
• Ensure Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
• Extract, manipulate and present data from WFM application/manual platform; maximize benefits from WFM application by utilizing the full funct...