POSITION TITLE: Customer Service Specialist

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

WORK SETUP: Return to Office

RESPONSIBILITIES

• Manages processes based on established performance standards, service & quality levels
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross‑training
• Coaches team members on proper handling of transactions
• Execute existing DR/BCP plans of the team
• Execute/deliver output based on the project plan during migrations
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
• Manages and develops resources to take key positions suc...