Our client is seeking an experienced Operations Manager - Debt Collections, to join the Port Elizabeth team.

• Oversee daily operations across all collection channels (call centre and legal collections).
• Ensure collection strategies are executed efficiently to meet or exceed recovery targets.
• Monitor and manage operational costs, productivity, and resource allocation.
• Implement and refine operational workflows to improve efficiency and scalability.
• Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect).
• Analyse performance data and implement corrective actions where required.
• Drive continuous improvement initiatives based on data insights.
• Ensure full compliance with applicable legislation and regulations, including:
  • National Credit Act (NCA)
  • Council for Debt Collectors (CDC) rules
  • Protection of Personal...