Role Purpose

The Delivery Head – Mortgage, Insurance & Banking is responsible for end-to-end service delivery for BPO operations, ensuring SLA adherence, regulatory compliance, operational excellence, client satisfaction, and financial performance (P&L). The role leads multi-process teams across mortgage origination, servicing, insurance operations, and customer lifecycle management.

Key Responsibilities

1. Delivery & Operations Management

• Own end-to-end delivery for BFSI processes (Mortgage, Insurance, Banking & Financial Services)
• Ensure consistent achievement of SLAs, KPIs, quality, productivity, and turnaround times across all accounts.
• Drive operational stability, risk controls, and execution excellence across multiple clients and geographies.
• Manage large, multi-layered teams includi...