Delivery Lead – ASC Contact Centre Redesign / TransformationContract Type: Interim- 3-6 months
Location: Birmingham- mainly remote working with some on-site requirements as needed
Rate: £500-£550 per day
About the OpportunityOur client is embarking on a significant Adult Social Care (ASC) Contact Centre redesign and transformation programme. They are seeking experienced Delivery Leads who have a proven track record of steeringplex service redesign projects within localernment, health, or social care environments.This is a high‑impact role that will shape how residents access and experience ASC services, and will involve working closely with operational leaders, transformation teams, technology partners, and frontline services.
Key Responsibilities

Lead end‑to‑end delivery of the ASC contact centre redesign/transformation workstream.

Develop delivery plans, manage milestones, and ensure all activities progress on tim...