Lead production support as a Delivery Manager for TSYS card processing in Toronto, ON. This contract position focuses on service stability and effective incident management.
The Production Support Delivery Manager will oversee the entire service delivery cycle for the TSYS TS2 platform, ensuring high levels of performance and compliance. Responsibilities include managing major incidents, vendor relations, and seamless operations, requiring strong experience and crisis management skills. This role is suited for candidates with deep knowledge of card processing and regulatory controls.
Key Responsibilities:
• Manage production support for TSYS TS2 card processing
• Lead major incident resolution efforts as coach
• Advocate for compliance with SLAs and audit standards
• Collaborate with TSYS, Mastercard, and other vendors
• Drive weekly reviews and operational governance
Requirements:
• 12–15 years in IT operations and support required
• Over 5 years as Deliv...